Service Status:

Coronavirus Lockdown Update #3

Issued 23:59 Wed 06/01/21

See Tech More Clearly is continuing to operate during the COVID-19 Pandemic.

1. Telephone consultations are available to all.*
2. Remote assistance via telephone and direct connection is available to clients running Windows 10 or Windows 8.1 devices.
3. Remote help via telephone and either WhatsApp or Skype is available to clients and anyone else based in the United Kingdom using other devices.
4. On-premises visits are available to anyone in England that meets these criteria:

1. Clients or anyone in the household are not shielding.
2. Clients or anyone in the household have not been diagnosed with Covid19 or had Covid19 symptoms (high temperature, persistent cough or loss of taste and smell) for seven days prior to the appointment.
3. It is possible for the client and our staff to work at a safe distance of two metres apart for the majority of the visit, accepting that it may be necessary to work 1 metre apart for short periods.
4. A window can remain open during the visit near the working area.

During Covid19 Lockdown where a ‘Stay at Home’ order applies, visits are only possible for urgent visits for anyone who is having problems with equipment or services, provided they can be carried out in a Covid-Safe environment.   If this isn’t possible I offer a collect and return service to inspect, fix, repair or upgrade computers tablets or phones.

These are some of the things we can visit to assist with during Lockdown:

 Internet problems

 Retuning TV’s and updating software (I do not deal with aerials or satellite dishes.)

 Problems with Android phones or tablets or iOS iPhones and iPad tablets.

 Installing printer Inks and cleaning and resetting printers.

 Problems with printers connecting to the Internet or other devices

During the pandemic we offer a collect and return service for:

 Slow running computers and tablets

 Windows Update issues and App updates

 Virus and Malware problems

 Inspections and repairs

 General system tweaking

 Email configurations

We can now provide a loan computer or Android phone for the time I have your device.

The following services are available by telephone and online remote assistance.

 Direct control of Windows 10 Devices via the Quick Assist App*

 Live messaging and support with images via WhatsApp or Skype during a telephone conversation for other devices not running Windows 10.

 Email and telephone recommendations and support with buying and setting up new technology including computers, laptops, tablets, smart phones, televisions, broadcast or media streaming devices and smart speakers or devices.  (Including delivery and set up of items purchased if required.)

 Help with:

o Microsoft/Google/Android/Apple user accounts

o Email configurations

o Windows 10, Android or iOS/ipadOS settings, emails, apps, updates and configurations

o Help using macOS/osX computers made by Apple

o Training and support with Libre Office on either Windows 10 or macOS, Edge Browser (or Chrome Browser) [on Windows 10, macOS, Android or iOS/ipadOS, Using the Windows 10 Mail and Calendar App, working with PDF’s, File Explorer and getting the most out of Windows 10.

o Training and support with the Photos App on Windows 10, Android phones and tablets, macOS/osX (Apple) computers or iOS/ipadOS iPhones and iPad tablets.

o Training and support with OneDrive, Google Drive or Dropbox across all platforms, or iCloud on Apple or Windows computers and devices.

* An internet connection is required to use the Quick Assist feature built into Windows 10

Please telephone to discuss your requirements free of charge, and then book a consultation at a date and time to suit you. All charges are invoiced for payment by bank transfer or debit/credit card within 15 days after the consultation.

This replaces update #009
posted 31/12/20