Our Terms & Conditions
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These are Our General Terms and Conditions, which are different from Our eBay Trading Policy that is a separate document published separately.

1.0 Definitions

In the following terms:

“See Tech More Clearly” is the Trading Name of Graham Hardy, a sole trader, trading as See Tech More Clearly.

We/Us/Our means See Tech more Clearly.

Our Website is available at https://www.seetechmoreclearly.uk.

Services (Information Technology support and advice and Design Services) are Services offered by Us.

Products are items designed, produced, and distributed wholly by See Tech More Clearly.

Items We Sell are other items that are purchased by Us and distributed by Us.

The Proprietor is the owner and manager in charge of See Tech More Clearly.

The Client or You is the person who purchases or makes use of Our Services or uses Our Products or Items We Sell.

2.0 Copyright and Intellectual Property

Photographs, graphics and design of paper documents and online websites, associated logos, graphics and products or items produced by Us are Copyright and may not be reproduced or copied in any way without Our direct written permission. Logos graphics and photographs not owned by Us are Copyright to their respective owners. Design work done for You (by Us) such as graphic design/artwork or leaflets and posters, becomes Your Copyright after payment for work Invoiced by Us has been received.

3.0 Services We Provide Updated 29/06/2025 to include Website and Epos Services

The services we provide are stated on our Website https://www.seetechmoreclearly.uk

See Tech More Clearly provides in-person visits, remote assistance by telephone or electronically via instant messaging using apps such as WhatsApp and Teams, or Remote Assistance (optionally with direct control) by using Quick Assist or similar apps on computers running Windows 11 or Windows 10.

Tech Visits, Tuition Visits and Remote Technical Support services are provided to give tuition and support with computers, tablet computers, smart phones, smart devices (including speakers, streaming devices and internet-connected televisions or devices providing television services, printers, keyboards and other peripherals.  Please note that we do not install or service television aerials or satellites.

Charges for Tech Visits, Tuition Visits and Remote Technical Support are made for hours worked (including a contribution to travel expenses if appropriate), and sometimes for goods or items purchased.

Graphic Design services are offered to design and produce artwork ready for print of leaflets and brochures or other promotional and branding materials from external providers, as well as designing and printing  and leaflets, posters, cards and labels ourselves.  Charges for Graphic Design are made for hours worked, materials used and postage/delivery if appropriate.

Website Design And Provision is usually carried out by accessing the client’s own web services portal. Login details are kept private and secure, using two-factor authentication where possible.  Once created, all content is owned by the client and only managed by See Tech More Clearly.  Should the working relationship with See Tech More Clearly cease, one week’s notice is required, whether instigated by See Tech More Clearly or The Client, and all login details are confirmed with the client, and held by See Tech More Clearly from the cease date in case further access is required, and then securely erased.  

Any purchases and registration and management of domain names, email addresses or website hosting are accessed, and use of services from Google, Microsoft, Meta or other providers is managed and purchased directly by the client with assistance from See Tech More Clearly.  See Tech More Clearly does not currently provide website hosting or email services.

Charges for Website Design And Provision are made for hours worked.

EPOS Services are provided at a client’s address or remotely after an initial visit. Should EPOS services be linked with a client’s website by See Tech More Clearly, clear instructions will be provided to the client about which services and apps (including login and password details) manage which services.

Charges for EPOS Services are made for hours worked.

4.0 Buying Items We Sell

See Tech More Clearly is often donated computers and other similar devices that are restored and upgraded and sold on Ebay or Gumtree to the public or to other clients directly.  Items such as printer ink, software, or peripherals such as replacement computer devices including pointing devices and keyboards, storage devices or memory upgrades are also sourced and sold to clients directly or sold on Ebay or Gumtree websites to the general public.  The terms and conditions of each sale are included on the listing, some of which may include a limited guarantee or 15 day return period, as confirmed on the invoice/receipt for each item sold.  Disputes Returns and Refunds for items purchased on Ebay are dealt with by Ebay and covered in separate terms and conditions.  Disputes Returns and Refunds for other items are dealt with by our Proprietor.  If refunds are due they are returned via the original method of payment.

4.1 Buying Products We Make

Orders for Products may be made in person, by telephone, or email. (We will not accept orders via Instant Chat using apps such as WhatsApp or Skype unless confirmed by You by email or phone.) Products or Items We Sell may also be purchased using “Buy It Now” buttons on Our Website or other websites including Ebay. Details of orders will be confirmed in writing by email or printed letter where prices, delivery charges if appropriate, and duration and details of any contracts will be agreed.

4.2 Packaging and Dispatch of Products or Items Sold

Products and Items We Sell via Ebay or Gumtree that are pre-prepared and pre-packed ready for dispatch are dispatched within 2 working days of receipt of payment. All other Products (including those that are prepared to order) are processed within 5-7 working days and invoiced or receipted on completion. Personalised items may take longer to prepare.

Everything we make and sell is usually posted to UK addresses by Second Class post. (Royal Mail quotes that First Class delivery takes about 1-2 days, however it is best to allow 3-7 days.) Overseas Orders are only available if delivery arrangements are confirmed and paid for in advance. Overseas clients are responsible for payment of any taxes or import duties.

5.0 Prices For Services Offered, Products or Items Sold, and Delivery Charges

Our standard rates are quoted on Our Website. Prices for Services are quoted individually, usually in writing by email or letter.

Delivery charges for all orders of Products or Items Sold are calculated by weight and size and are shown on each item listing.

Charges for orders that need to be posted are applied separately for each order, according to the total number of items per order. Free delivery may be available if advertised.

If free delivery is offered, it will usually be via the cheapest method of delivery, for example Second Class Post.

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