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Our Terms & Conditions and Privacy Policy

Please continue reading our Terms & Conditions or visit our Privacy Policy.

These are Our General Terms and Conditions, which are different from Our eBay Trading Policy that is a separate document published separately.

1.0 Definitions

In the following terms:

“See Tech More Clearly” and Swedos” are Trading Names of Graham Hardy, a sole trader, trading as STMC-Swedos.

We/Us/Our means See Tech more Clearly or Swedos.

Our Website is available at https://www.seetechmoreclearly.uk, https://www.swedos.info, which may also be accessed by the domain names www.seetechmoreclearly.com, www.seetechmoreclearly.co.uk, www.swedos.co.uk, www.shallwedosomething.co.uk. www.shallwedosomething.com or www.computercare.swedos.info

Services (Computer and Technology Care support and advice, Driving & Delivery and Creative Paper or Web Design) are Services offered by Us.

Products are items designed, produced, and distributed wholly by STMC-Swedos.

Items We Sell are other items that are purchased by Us and distributed by Us.

The Proprietor is the owner and manager in charge of See Tech More Clearly / Swedos (STMC-Swedos)

The Client or You is the person who purchases or makes use of Our Services or uses Our Products or Items We Sell.

2.0 Copyright and Intellectual Property

Photographs, graphics and design of paper documents and online websites, associated logos, graphics and products or items produced by Us are Copyright and may not be reproduced or copied in any way without Our direct written permission. Logos graphics and photographs not owned by Us are Copyright to their respective owners. Design work done for You (by Us) such as websites, graphic design/artwork or leaflets and posters, becomes Your Copyright after payment for work Invoiced by Us has been received.

3.0 Services We Provide

The services we provide are stated on our Websites https://www.seetechmoreclearly.uk and https://www.swedos.info.

See Tech More Clearly provides in-person visits, remote assistance by telephone or electronically via instant messaging using apps such as WhatsApp and Skype, or Remote Assistance (optionally with direct control) by using Quick Assist or similar apps on computers running Windows 10 or Windows 11. We offer tuition and support with computers, tablet computers, smart phones, smart devices (including speakers, streaming devices and internet connected televisions or devices providing television services, printers, keyboards and other peripherals.  Please note that we do not install or service television aerials or satellites.

Swedos provides driving services for a few selected clients on an occasional basis, and currently offers graphic design services, designing and producing artwork ready for print of leaflets and brochures, and website design.

4.0 Buying Items We Sell

See Tech More Clearly is often donated computers and other similar devices that are restored and upgraded and sold on Ebay or Gumtree to the public or to other clients directly.  Items such as printer ink, software, or peripherals such as replacement computer devices including pointing devices and keyboards, storage devices or memory upgrades are also sourced and sold to clients directly or sold on Ebay or Gumtree websites to the general public.  The terms and conditions of each sale are included on the listing, some of which may include a limited guarantee or 15 day return period, as confirmed on the invoice/receipt for each item sold.  Disputes Returns and Refunds for items purchased on Ebay are dealt with by Ebay and covered in separate terms and conditions.  Disputes Returns and Refunds for other items are dealt with by our Proprietor.  If refunds are due they are returned via the original method of payment.

4.1 Buying Products We Make

Orders for Products may be made in person, by telephone, or email. (We will not accept orders via Instant Chat using apps such as WhatsApp or Skype unless confirmed by You by email or phone.) Products or Items We Sell may also be purchased using “Buy It Now” buttons on Our Website or other websites including eBay. Details of orders will be confirmed in writing by email or printed letter where prices, delivery charges if appropriate, and duration and details of any contracts will be agreed.

4.2 Packaging and Dispatch of Products or Items Sold

Products and Items We Sell via eBay or Gumtree that are pre-prepared and pre-packed ready for dispatch are dispatched within 2 working days of receipt of payment via PayPal. All other Products (including those that are prepared to order) are processed within 5-7 working days and invoiced or receipted on completion. Personalised items may take longer to prepare.

Everything we make and sell is usually posted to UK addresses by First Class post. (Royal Mail quotes that First Class delivery takes about 1-2 days, however it is best to allow 3-7 days.) Overseas Orders are only available if delivery arrangements are confirmed and paid for in advance. Overseas clients are responsible for payment of any taxes or import duties.

5.0 Prices For Services Offered, Products or Items Sold, and Delivery Charges

Our standard rates are quoted on Our Website. Prices for Services are quoted individually, usually in writing by email or letter.

Delivery charges for all orders of Products or Items Sold are calculated by weight and size and are shown on each item listing.

Charges for orders that need to be posted are applied separately for each order, according to the total number of items per order. Free delivery may be available if advertised.

If free delivery is offered, it will usually be via the cheapest method of delivery, for example Second Class Post.

6.0 Payment for Services, Products, or Items Sold

Payments for Services may be made by person in cash or by cheque, or by debit or credit card using a Zettle Card Payments machine at the time, or by cheque sent by post, or by direct bank transfer, or by debit/credit card via Invoice issued by email, or by debit/credit card over the phone. Full payment for Services must be made within FIFTEEN DAYS of the work being completed.

Payments made by cash or cheque are processed via either a Post Office or Barclays Bank branch.

Payments made by bank transfer are processed via Barclays Bank plc.

Payments made by card machine are processed by Zettle and PayPal.com, and transferred into STMC-Swedos Barclays Bank Account within two working days of the payment being made.

Payments made by card either by clicking a link or “Pay Now” button attached to an STMC-Swedos or by telephone using a secure online portal are processed by our accounting system provided by https://www.bokio.co.uk and Stripe https://www.stripe.com.  Payments made via Stripe are transferred into STMC-Swedos Barclays Bank Account within four working days.

Payment for Products made to order or Items We Sell are accepted by Cheque, Postal Order, or direct bank transfer, or by debit/credit card via Invoice issued by email, and orders are not dispatched until payment has cleared – this may take 5-10 days from receipt of payment. Cash payments made in person to STMC-Swedos or a member of STMC-Swedos Staff at the time of placing an order will only be accepted at the discretion of the Proprietor. Purchases of items or produces we sell on the eBay website can only paid for using Ebay Payment Services, which allows customers to pay by various means including debit/credit cards. All payments are receipted when an order is dispatched.

6.1 Late Payments

We will exercise our statutory right to claim interest (at 8% over the Bank of England base rate) and compensation for debt recovery costs under the Late Payment legislation if we are not paid according to our agreed credit terms.

If You Have Problems Paying

If you have ordered a Service, Product or Item We Sell but are having problems paying please contact Us within 14 days, otherwise administration charges may be applied if more than one reminder communication has to be sent. If you cannot pay, We reserve the right NOT to provide any service or sale to You in future.

6.2 Refunds, Replacements and Cancellations

We expect that you will be entirely satisfied and pleased with the products and services we provide, but we understand that there might occasionally be problems, or indeed disappointments. If you are not happy with something please contact us WITHIN FOURTEEN DAYS of receiving your order or completion of a Service offered.

(The following two paragraph were updated on 24th April 2014 in light of the new European Consumer Rights Directive and Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2014 that became UK Law from 13 June 2014)

If you are not happy with a Service offered we may, at the Proprietor’s discretion, provide full or part refund. If our Products or Items We Sell are not to your satisfaction, and are returned to us unused in their original packaging and in a saleable condition, we will provide a full refund. If You have received items from us that are damaged or faulty please contact us IMMEDIATELY and return them to us WITHIN FOURTEEN DAYS and we will discuss options for replacement (or refund at the Proprietor’s Discretion.)

Please note: You are USUALLY responsible for return postage charges*, which cannot be refunded. We recommend that You obtain PROOF OF POSTING when returning items to Us; We will not issue refunds until the original items are back in Our possession.  *If an item is faulty We will pay refund the amount you paid for return postage within 14 days of receiving the item back in Our possession.  

You also have a “cooling off period” of fourteen days after making a purchase, so if you simply change your mind, ensure you return the item(s) to us within fourteen days to receive a full refund excluding the cost of return postage.

Orders may be cancelled by notifying Us by email or telephone before You receive email or telephone confirmation that your order has been dispatched. The refund/replacement terms above apply after dispatch. If refunds are due  We will pay them either by cheque or by PayPal Refund depending on the original method of payment.

7.0 Contacting Us

You may contact Us by email or telephone (or WhatsApp if you are already a STMC-Swedos Customer and have used WhatsApp for communication previously) if You have any queries or problems. Our contact details are published on the “About Us” page of Our Website, at the bottom of listings on other websites, on promotional leaflets, and on any correspondence. We communicate in English at all times.

8.0 Privacy Policy

Our Privacy Policy is separate from these Terms and Conditions provides details of how We use personal information.

9.0 Business Particulars

Our business is operated by Mr G. C. Hardy, trading as STMC-Swedos from Bere Regis in Dorset, England.  (Full trading details are included on all Invoices and Receipts and other Official Documents.  We no longer publish our Postal Address directly on our Website to prevent fraudulent use.)

We may review these terms and conditions at any time, and revisions will be published on Our Website and distributed by Email and/or post to current clients from time to time.

STMC-Swedos Full Terms & Conditions – V3.0 – 01 MARCH 2022

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